Low Voltage Technician
Macon, Georgia•Full-time
About the Job
Position Summary:
Invision Technologies, LLC is looking for additional Low Voltage Technicians to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client issues and install security/alarm systems. Qualified candidates must have the ability to communicate with clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.
Responsibilities & Duties:
- Install, maintain, and repair low voltage systems including complete surveillance camera systems, fire alarms, access control, and data cabling (copper/fiber).
- Mount and fasten control panels, sensors, card readers, network equipment, video cameras, etc.
- Position equipment using hand tools, power tools, or heavy equipment.
- Demonstrate systems for customers and explain details. Explain the use of products or services.
- Test and repair copper, fiber, and telephony cabling, following wiring and system specifications.
- Feed cables through access holes, roof spaces, or cavity walls to reach fixture outlets, positioning and terminating cables, wires, or strapping.
- Offer our clients a true “white-glove” support experience and exceed their expectations.
- Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients.
- Other duties as assigned.
Knowledge, Skills & Personal Qualities:
- Demonstrate excellence in customer service.
- Ability to identify simple to complex problems and analyze them for triage or solution.
- Demonstrate problem-solving strategies and practical knowledge.
- Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures.
- Working knowledge of cabling, security systems, surveillance systems.
- Demonstrated ability to work in a fast-paced environment.
- Time management, organization, and communication are vital.
Required Qualifications:
- High school diploma or equivalent required.
- Exceptional written and verbal communication skills.
- Ability and desire to learn and adapt quickly.
- Exceptional customer service skills.
- Attention to detail.
Preferred Qualifications:
- Use of PSA/Ticketing system experience desired.
- Experience running cable, terminating cable, and surveillance systems desired.
- Any experience with other low voltage companies is is a plus.
Benefits:
- Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
- Employer-provided life insurance at no cost to the employee.
- 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
- Monthly mobile phone stipend.
- Eighteen days of paid time off annually.
- Competitive salary commensurate with experience.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees.
About Invision Technologies
Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP…we support it. We are a close-knit, community-oriented team and we look forward to speaking with you!! Check us out at www.invtech.com.